Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information when you use Verboscribe.
Information We Collect
We collect information to provide and improve our transcription services. Here's what we gather:
Personal Information
- Email address (for account creation and authentication)
- Name (provided through your Google account or manually entered)
- Profile picture (if provided through your Google account)
- Payment information (processed securely through Stripe)
Audio Files and Transcriptions
- Audio and video files you upload for transcription
- Generated transcriptions and related metadata
- File organization data (folders, categories)
- Processing preferences and settings
Usage Information
- Service usage statistics and analytics
- Error logs and performance data
- Feature usage patterns
- Device and browser information
How We Use Your Information
Your information helps us deliver exceptional service and continuously improve our platform:
- Service Delivery: To provide transcription services and manage your account
- Communication: To send service updates, support responses, and important notifications
- Improvement: To analyze usage patterns and improve our services
- Security: To protect against fraud, abuse, and security threats
- Legal Compliance: To comply with applicable laws and regulations
- Payment Processing: To process subscriptions and payments through Stripe
Data Storage and Security
We implement industry-leading security measures to protect your data:
File Storage
- Audio files are temporarily stored in secure cloud storage (Wasabi) during processing
- Files are automatically deleted within 24 hours of processing completion
- Transcriptions are stored in encrypted databases for your account access
Security Measures
- End-to-end encryption for data transmission
- Secure authentication through Google OAuth
- Regular security audits and monitoring
- Access controls and permission management
- Secure payment processing through Stripe
Data Sharing and Third Parties
We do not sell, trade, or rent your personal information to third parties. We only share data in the following limited circumstances:
- Service Providers: With trusted partners who help us operate our service (e.g., cloud storage, payment processing)
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In the event of a merger, acquisition, or asset sale
- With Your Consent: When you explicitly authorize us to share your information
Third-Party Services
- Google OAuth: For secure authentication
- Stripe: For payment processing
- Wasabi: For temporary file storage
- MongoDB Atlas: For database services
Cookies and Tracking
We use cookies to enhance your experience and improve our services:
How We Use Cookies
- Essential Cookies: Required for authentication and core functionality
- Analytics Cookies: To understand how you use our service
- Preference Cookies: To remember your settings and preferences
You can control cookie settings through your browser, but disabling certain cookies may affect the functionality of our service.
Your Privacy Rights
You have comprehensive control over your personal data:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Portability: Export your transcriptions and data
- Objection: Object to certain processing activities
- Withdrawal: Withdraw consent for data processing
To exercise these rights, please contact us at privacy@verboscribe.com
Data Retention
We retain your data only as long as necessary to provide our services:
- Audio Files: Automatically deleted within 24 hours of processing
- Transcriptions: Retained until you delete them or close your account
- Account Data: Retained while your account is active
- Usage Analytics: Aggregated data may be retained for service improvement
When you delete your account, we will remove your personal data within 30 days, except where retention is required by law.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes:
- We will update the 'Last updated' date at the top of this policy
- We will notify you of significant changes via email or service notification
- Your continued use of the service constitutes acceptance of the updated policy
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: